One of the most powerful aspects of the FSS program is the flexibility that each housing provider has to design program policies that support client success. Hear from Compass’ team of Program Managers about how Compass has established client-centered policies for interim disbursements, contract extensions, graduations, and more. Understand and identify areas within your FSS program where flexibility is possible and learn about how the updated FSS regulations have created new opportunities to improve policies.

Engaging and incorporating the perspectives of your FSS participants into program design and delivery is essential to operating an effective, high-quality program. In this session, we’ll share key learnings from Compass’ Client Advisory Board, which continues to tackle new priorities. We’ll also hear more about how Compass uses client surveys throughout the client experience to learn how best to evolve our program and maintain client voices at the center of all innovation. Listen4Good, a national feedback capacity building initiative will also join and share some key principles for gathering high-quality feedback from participants. They will also share how client surveys and advisory groups can powerfully complement each other as engagement strategies.

New to the FSS program? Join us for this optional introductory session to learn more about the program and build a foundation to make the most of your conference experience. We’ll cover basic rules and regulations of FSS as well as some differences between programs operated by public housing authorities and multifamily affordable housing owners.

This session will highlight the impact of the pandemic on millions of people experiencing asset poverty. From unemployment, and inflation to the rising threat of evictions, what role can we play in ensuring a more equitable recovery? Hear from peers about best practices they have employed and other client-driven resources that you can implement for FSS participants.

Historically, renters do not get credit for on-time rent payments on their credit reports like homeowners do, making it difficult for individuals to build or establish a positive credit history. Now there are rent reporting products to change that! Hear from these innovative product providers and how affordable housing providers have implemented rent reporting products in their properties.

This year Compass partnered with WOMEN’S WAY to offer FSS participants the opportunity to participate in the Change the Narrative fellowship, which trains women with lived experiences of economic insecurity to share their personal stories to generate awareness of racial and gender inequities. We are honored to welcome five fellows for this panel discussion about their experience in our program and their hopes for the future of FSS.